The QR payment codes aren’t as user-friendly as they seem
Sundry Photography/Shutterstock
On Reddit, several Whole Foods employees opened up about their frustrations with the QR payment system. Among the chief complaints are technical limitations as well as dealing with customers who refuse to learn how to use the payment app, but still expect to get the perks. The discussion began after a worker known as Redditor @devilsupreme shared a story about an encounter with an irate customer who was unable to pay with their Prime code. “Yesterday I got yelled at by a old lady because she wanted to use her code and she couldn’t pull it up since her phone was dead,” they explained. “She didn’t even buy anything that was on sale that could get her 10%.”
Fellow Redditors could relate to the employee’s plight. “I hate everything about the prime discount. Not to mention how [customers] can’t follow simple directions,” one user states. Another frustrated employee shares “Every day I cashier I get some sort of attitude related to that code.” The OP also suggests the speedy convenience of the app payment has made customers more impatient, consequently robbing all transactions of any genuinely pleasant interaction. “I would try to be nice and greet them but instead they just shove their phone screen at me,” they said. It seems that convenience isn’t always as beneficial as one may think.
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By Savanna Swain-Wilson/Updated: Feb. 1, 2023 12:16 pm EST
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However, while the system is convenient for customers, it turns out it hasn’t exactly been smooth sailing for employees.
The QR payment codes aren’t as user-friendly as they seem
Sundry Photography/Shutterstock
On Reddit, several Whole Foods employees opened up about their frustrations with the QR payment system. Among the chief complaints are technical limitations as well as dealing with customers who refuse to learn how to use the payment app, but still expect to get the perks. The discussion began after a worker known as Redditor @devilsupreme shared a story about an encounter with an irate customer who was unable to pay with their Prime code. “Yesterday I got yelled at by a old lady because she wanted to use her code and she couldn’t pull it up since her phone was dead,” they explained. “She didn’t even buy anything that was on sale that could get her 10%.”
Fellow Redditors could relate to the employee’s plight. “I hate everything about the prime discount. Not to mention how [customers] can’t follow simple directions,” one user states. Another frustrated employee shares “Every day I cashier I get some sort of attitude related to that code.” The OP also suggests the speedy convenience of the app payment has made customers more impatient, consequently robbing all transactions of any genuinely pleasant interaction. “I would try to be nice and greet them but instead they just shove their phone screen at me,” they said. It seems that convenience isn’t always as beneficial as one may think.
Fellow Redditors could relate to the employee’s plight. “I hate everything about the prime discount. Not to mention how [customers] can’t follow simple directions,” one user states. Another frustrated employee shares “Every day I cashier I get some sort of attitude related to that code.”
The OP also suggests the speedy convenience of the app payment has made customers more impatient, consequently robbing all transactions of any genuinely pleasant interaction. “I would try to be nice and greet them but instead they just shove their phone screen at me,” they said.
It seems that convenience isn’t always as beneficial as one may think.
